Sails Real Estate Holiday Rental Terms & Conditions

SAILS REAL ESTATE CONDITIONS OF OCCUPANCY

1. OCCUPANCY

The premises are let to you the ‘Primary Guest’ for holiday purposes only for the period as stipulated on your reservation confirmation and for the maximum persons agreed with the agent at the time of booking. The Primary Guest warrants that they are 21 years of age or over and that person will be held responsible for the conduct of all guests.

 2. DESCRIPTIONS

The description of the premises by the agent is given in good faith and no responsibility for misinterpretation will be accepted. No refund is given if you are not satisfied with your accommodation.

 3. TARIFFS

Are current and are subject to change without notice.

4. ARRIVAL AND DEPARTURE

The property will be available for occupancy from 2pm on arrival day and is to be vacated by 10am on the day of departure unless prior arrangements are made with our office. Failure to vacate at the required time will incur a penalty equivalent to one night’s accommodation. Keys are to be returned to our office immediately upon check out. A credit card imprint will be taken on check in as a security bond to cover any additional expenses incurred. The credit card used must be in the name of the person who signs this agreement

 5. PAYMENT

To confirm your holiday booking we require half the total value of your booking. If the payment is not paid by your deposit due date the booking will be automatically cancelled. The balance must be paid prior to keys being issued. We only accept cash or credit card (visa, master card) upon check in. Late arrivals will need to pay this balance in advance.

 6. SECURITY BOND

The guest agrees to the agent holding an amount of $500 as a security deposit against a nominated credit card. To be released if and when the property has been inspected, and the release is approved by Housekeeping. The Guest acknowledges that charges for damages or missing items upon departure will be deducted from the security deposit. Any excess damages will be invoiced to the Primary Guest.

 7. BOOKING CONDITIONS

Advance bookings are accepted by us in good faith on behalf of the property owner. We cannot however accept responsibility in the following circumstances – sale of property; increase in tariff; alteration of the property; malfunction of any inventory items; property withdrawn from letting; noise; inconvenience or loss of view caused by building construction on neighbouring or nearby properties. Every attempt will be made to offer alternative accommodation in these circumstances.

 8. CANCELLATIONS

If we are given more than 30 days notice of your cancelled holiday booking your deposit will be refunded less a $100 administration fee. If bookings are cancelled within the 30 day period no deposit will be refunded unless the property is re-let for the same tariff and same dates, in this case the deposit would be refunded less the $100 administration fee. The same policy applies for reduced stays. If you reduce the length of your stay giving more than 30 days notice your tariff will be adjusted accordingly. If you reduce the length of your stay giving less than 30 days notice of check in you will be charged the full amount. If we are able to re-let the property for the same dates for the same tariff your tariff will be adjusted accordingly.

 9. HOUSEKEEPING

The premises are to be left in the condition of initial occupancy. Additional housekeeping fees will be charged for properties left in an unsatisfactory condition, and an additional $25 fee charged if any used items are not clean and put away.

 10. MAINTENANCE

Any maintenance issues must be reported immediately. The Guest agrees to allow the Agent or their nominee to enter accommodation to arrange necessary repairs.

 11. PETS

Pets are NOT permitted on the premises. Written approval and consent by the Agent and Principal Owner is required in the event that a pet stays on the premises. Applications must be made prior to the signing of this agreement. Guests will have their stay terminated immediately if a pet is found on a premise without written approval.

 12. NON SMOKING PROPERTIES

All holiday let premises are NON SMOKING. Any evidence of such will incur extra cleaning charges.  Additional housekeeping fees will be charged for properties left in an unsatisfactory condition.

 13. OVERCROWDING

Overcrowding of  properties will result in the immediate termination of your stay and no refunds will be paid. The number of occupants must not exceed the number stated for the property. If an excess number of guests have been using the property without the agents approval then a fee per guest per stay will become payable as deemed reasonable by the Agent.

14. FUNCTIONS/GATHERINGS

Functions and gathertings are strictly not permitted and penalties apply. The properties we manage are for holiday accommodation only. Functions of any sort are not permitted. Immediate eviction will occur and no refund will be given.

15. DAMAGE CHARGES

All damages, breakages or losses to the property and/or furnishings will be charged to the Primary Guest. Report immediately any items found to be damaged or broken upon your arrival.

 16. LOST KEYS

Safe keeping of property keys are the responsibility of the Guest. A Guest who occupies a premise, who requires a key from the Agent after office hours will be charged a service fee of $50.00. If keys are lost, locks must be changed and the Guest will be responsible for reimbursement to the Agent.

 17. NEIGHBOURS

No Person on the premises shall be guilty of conduct that is a nuisance to the adjoining neighbouring occupiers.

 18. BREACH

Breach of any of the above conditions will result in the immediate termination of your stay. Any costs associated with any repair, excess clawing or loss of income as a result of a guest’s or visitor’s actions, negligence or misconduct will be recovered from the Primary Guest.

e holiday@sailsrealestate.com.au  p 02 6495 1988  f 02 6495 1978
a PO Box 782 Merimbula NSW 2548